Last updated July 03, 2018

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in a new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@theglobalfarm.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

The Global Farm B.V.
Attn: Returns
Trasmolen 12
3447GZ Woerden
The Netherlands

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days for the receipt of your item to process you return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Used products
  • Products removed from packaging

For defective or damaged products, please contact us to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@theglobalfarm.com

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